About Home-Rail
Testimonials
BBB Business Ethics Award Recipient
Congratulations to the Recipients of the 2011 Business Ethics Awards!
BBB Serving Southern Alberta and East Kootenays was joined by 200 local business and community leaders to honour seven outstanding businesses on May 4 at the 2011 Business Ethics Awards.
"It is a testament to the value of trust in our communities when a record number of consumers nominate organizations for the 2011 Business Ethics Awards" said Sandra Crozier-McKee, President and CEO of BBB Serving Southern Alberta. "This year's nominees were of an extremely high calibre and BBB is honoured to be able to recognize these businesses."
The event was held at The Westin Calgary and had a relaxed cocktail hour feel. Lea Willams-Doherty emceed the awards and helped congratulate all businesses in attendance for their years of support.
Deputy Mayor Gael MacLeod and newly-appointed BBB CEO and President Sandra Crozier-McKee presented four businesses with honourable mentions, and three businesses with 2011 Business Ethics Awards.
Testimonials:
At Home-Rail our motto is a simple one... 100% customer satisfaction. We encourage you to review our customer testimonials and to see for yourself why we're so highly recommended for our Aluminum Railings and Vinyl or Composite Decking.
Hi Kevin,
Josh installed my railing on the weekend and did a absolutely wonderful job. He was punctual, friendly, and very knowledgeable and offered many great cost saving and aesthetic suggestions for me to consider regarding the project.
I'm very happy I chose Home-Rail for my deck & railing project.
Best Regards,
Dave Bown
Okotoks
Sean and team did a great job helping us finish off our new deck. We really liked the look of Home-Rail's topless glass railing and we found their price to be very reasonable. Their product looks to be well made and of high quality.
Also, Sean was able to point out a few suggestions to our design that worked out really well. We are extremely happy that we hired Home-Rail to provide and install our railings.
Thanks Sean and Team!
Dave and Alison
Calgary
Hi, Natasha.
I just wanted to send a quick note to share how impressed we were with the installer - the railing looks amazing, and he was so good to work with! He went well above and beyond, to ensure that the railing was installed properly and that we were happy with the product. His customer service is outstanding - he is a real asset to your company.
Thanks again, and please let him know how happy we are with his work.
- Janice Norman
Good Morning Natasha.
First off, I just wanted to say that Davor did an exceptional job of installing our railing last week. He was very friendly and cleaned up very well.
This is a rebound review. When I bought my duplexes, my mom lived beside me. We wanted to put a gate where the partition was between the porches. Four years later I requested and paid for a porch gate. As busy as Home Rail is Josh showed up a few days before the estimated date and did a superb installation. All communication with Home Rail was above standards and a very special thank you to Josh for his great communication skills, talent and know how. Really really happy experience start to finish.
Hi Gaga,
Big thanks to Nilo:, for a great job. To you as well for having coordinated the whole process. Now that the warm weather has arrived, we can enjoy our beautiful deck.
With kind regards,
Vilma & George Medek
Good Morning Kevin,
All I can say is WOW, WOW, WOW, just gorgeous, thank you so much for all of your help! The installer (sorry I don't know his name) was absolutely amazing, he was super professional and very careful with our new tile deck – he is a gem!
Best regards,
Tina Gaudet
Calgary
Hello,
I just wanted to express my thanks to your employees, specifically Maria and the two gentlemen in the shipping area. I had been on a new construction site in the NE a couple of weeks ago, I stopped a gentleman that was in one of your trucks working on a front rail. I asked him if recognized a picture of some railing I had, and he quickly expressed it was from his company and let me know where to go for more railing.
A few days later I walked into your location in Calgary se. I was pleasantly greeted by Maria and she was so very helpful in getting me set up with what I needed. Over the course of a few days with emails and pictures she had me set up with an order.
I stopped in yesterday at aprox 3:55 with the expectation of simply confirming my order and seeing what size vehicle I needed to bring when I picked up my order. Knowing the warehouse was closing very soon, I was pleasantly surprised when the two gentlemen in the back told me they could put my order together for me and I could take it at that time.
I just want to say thank you for a great experience in dealing with your company and the willingness of your employees to help me so promptly and professionally. In these perial times it's great to know that people are still willing to go above and beyond to help customers out.
Bill Plowman
Calgary
Hi Kevin,
I just wanted to send you a note about how pleased I am with my decision to go with Home rail. Firstly as you may recall my wife has a compromised immune system and during these Covid 19 times getting things done has been a challenge for many of us. Your customer service has been outstanding!!! From the expert recommendations on product to the special delivery of the items. The railing installed easily and is of great quality. I installed the glass this morning and it looks great!!! Thanks to Kevin and Phil (who gave me some great tips) for all your help. I will definitely be recommending Home Rail.
Grant
Calgary
Hello Rich,
Just wanted to let you know Thomas did the installation of our railing on Friday and Saturday. He did an absolutely fantastic job-we are extremely happy with his work, and the railing (color/material) looks great.
We are very happy to have chosen your firm as our supplier, and would most certainly recommend your product to others.
We are thankful to you for your having recommended Thomas to us and wanted to make sure you were aware of our happiness with his work-he is a very nice, professional, and able worker. Please do not hesitate referring him to others.
Kind regards,
Bruce
Calgary
This is a very fine product and the end finish is great. The easy to read instructions guide you step by step through the installation process. The illustrations make it easy to understand the written instructions, along with the online videos makes this a project that most people can do with little difficulty. The service and professional manner of the staff lets you know they stand behind their product. I recommend this product one hundred percent.
One satisfied customer,
Wayne S
Do-it-yourself Installer
We did extensive research looking at other rail product lines and decided on Home Rail due to price, quality and do-it-yourself option. Kyle and his staff have been very helpful and answered any and all questions to make the installation process go as designed.
In my opinion they have gone out of their way to help the customer which does not happen very often in todays business world. Thanks for all your help and well done- keep up the good work and I certainly would recommend Home Rail in the future.
Ken
Do-it-yourself Installer
A great product and service makes a difference.
Mike
Calgary
Just got home from Toronto to find my new railing installed. Looks great & feels solid! Jane told me your installer was very polite & professional.
Again, thanks to Kevin & your team for such great service. You'll be our supplier & installer on our next home!
Sincerely,
Bill Johnstone
Calgary
Maria, we just wanted to acknowledge how much we appreciated the manner in which Home-Rail organized and managed our product request and installation; it was extremely professional and top notch.
Thank you,
John Lindsay,
Calgary
Hello Davor,
The condo board and the residents of Prince of Peace Village would like to express to you their appreciation for a job very well done in installing the railings in our village.
We have received a number of compliments from residents regarding your conscientious work and your professionalism. Over the period of four months residents got to know you, enjoyed your presence and now miss your smiling face.
We sincerely hope you continue to stay and enjoy life in Canada, and we wish you continued success with Home-Rail. Your face will be welcomed anytime you should wish to pay us a visit in our village.
Don Oatway, on behalf of
Prince of Peace Village Condo Board
I just wanted to send a quick thanks to the staff for helping us upgrade our existing railing. Braden and thee ladies up front were great when we stopped by and we were sold exactly the parts we needed with no waste and not short of any fittings..we appreciate the knowledgeable staff and we are thrilled with our 6 ft privacy insert we needed to keep our dog on the deck and not on the roof. Your products were perfect for DIY install and we love the final look.
I don't think good service is recognized enough so we wanted to again say thanks.
The Johnstone family,
Calgary
Good Morning.
I just wanted to send a note to say thank you for your fantastic service in making repairs to my deck railing last week.
The service technician that arrived at site was very professional and did a fantastic job addressing the loose glass panes.
Thanks again team Home-Rail.
Mike
Hello Kevin;
The new glass looks great and the deck repair looks perfect.
Would you be able to send me a copy of the invoice?
Regards,
Bradford
Thanks Maria,
It was a job well done. I would not hesitate to recommend your firm to others. Professional installation, good follow up, 0 deficiencies, no extra's along the way in pricing. In my role as a project manager these are rare traits in today's construction world.
Regards,
Richard Wittner
Real Estate Project Manager
Husky Energy Inc.
We would like to pay our whole-hearted thanks to Tyler MacDonald for providing an excellent service. It was a pleasure working along with him. He is a very polite and understanding gentleman. He helped us find the right glass railings for our front steps. The house looks beautiful now and all the credit goes to Home-Rail for delivering the quality work as they promised us.
We look forward to do more business with Home-Rail in near future and also recommend others to choose Home-Rail without any doubt.
Saima
Re: Do-it-yourself Installations
It was more simple than it looked. It was very easy to install.
Rose
Re: Installation quality and service
Kevin I just wanted to say thanks for sending out a fantastic tech to our home to install our glass railing on our deck.
Chuck was extremely careful in everything he did and was 100% receptive of what we were looking for and how we wanted everything done. Home Rail couldn't ask for a better technician than him.
Thanks again Chuck for your great work and thanks to the rest of the Home Rail team for marketing a great product!
Steven Gee
Happy with the end result, love the solar light.
Debra Belfast
I have to thank you and your Team for the effort in getting our home project completed on schedule as promised. I also want to comment on the professionalism, quality of workmanship and the overall willingness of your crews to please the customer.
First class guys!!
I hire hundreds of subtrade in our construction business and it always comes down to the people, and I have to tell you, it's been a true pleasure working with you and your people on site. Please pass on my comments to the owner, and thank your crews as we have done for a job well done.
Please feel free to use me as a reference anytime in the future.
Bruce Gilbert GSC
Vice President & General Manager Calgary
Scott Builders Inc.
Hello Ryan,
The deck looks great, I like the look of the tufdek.
Tim has done a wonderful job. The extra work he did to minimze the number of seams is appreciated. I also enjoyed spending the day with Tim, he was very polite and knowledgeable answering my questions, and very respectful of my house, working on it with care and quality.
Thank you
Andre
Hi Kevin,
Just wanted to thank you for our beautiful deck. It looks absolutely fantastic and has truly changed the overall feel of sitting out there! I believe we'll be using our deck alot more now, especially in the evening with those lights on the posts :-)
Your installers were great – very kind, courteous, and great job.
I also wanted to thank you for your generosity.
I hope you receive some good referral business from us because we've had many positive comments on the deck and have passed your name on to at least one or two people already.
Thank you again!
Paula
Hi Ryan,
Chuck came out here on Tuesday and fixed the railings from the original installation. He was really helpful and the installation is now looking great. I really appreciate you guy fixing the original installation concerns so quickly.
– Jesse
Hello Jeremy,
Your guys were just great. My neighbour Brian let them in. They had that railing up in no time. Kurtt had his guys come over to take my deck furniture back out. I so enjoyed that good weather sitting on the balcony last night and having a glass of wine and enjoying my view.
Thanks so much,
– Hilda W. Reiner
Hello there Jeremy,
Hope your day is going well. Chris came Friday to install our deck covering and post's, he did a great job! He got everything done in a timely matter as well he was friendly and knowledgeable. We will be referring Home-Rail in the future. I guess now we just will await the glass then we will have a complete deck.
Thanks again, Cheri Howe
Hi Rich, just wanted to thank you and who ever else was involved for all your hard work during the weekends while I was away. You can't imagine how nice it was to get home and find the job completed just like you said it would be. We also appreciate all the excellent advice on how to do it properly even though the prep was a little more work. On top of it all your attitude and personality was a bonus and Home Rail is lucky to have such an individual working for them.
Thanks again from my entire family and please stop by anytime your (dog included).
David Mucciacito
Operations Superintendent
PLG Residential Services Inc.
We heard about Home-Rail receiving Honourable Mention for the Ethics Award for the small business category this year.
Congratulations from TecPro!
Cathy Hubbell
Vice President
Tec Productions Inc. (TecPro)
Again, many thanks for a job well done at our home. As expected Chuck installed our railing to perfection and assisting us professionally with the few questions we had. Thanks Nicole for the assistance and advice on our choices. Kindly proceed with billing our order with the card on file.
Regards,
Kathy and Dennis Scorgie
Good morning,
A few years ago we had your company install our railing on our deck. I remember doing my homework and looking for quality, service and good pricing and your company fit the bill. We were extremely impressed with the prompt and excellent service with the installation at the time. We have also been very happy with the product overall. Love the look, durability, low maintenance factor and the beautiful glass provides us with the opportunity to view our yard while sitting on the deck.
A few weeks ago I noticed that one of the bottom railings supporting one of the glass panels, had slipped out of the corner post, leaving the glass sitting at a bit of a dangerous angle. I immediately called your company and I once again was most impressed with the immediate, no hassle, service I received. The person I spoke with immediately stated that the rail was likely cut a little to short, thus allowing it to slip out of the post. He said he would try to get a technician out in the next few days. I then had a call from the technician and the very next day the problem was fixed. A new railing was installed and it once again looks like new!
In today's world, I have found most companies to find reasons why it's not their issue and they typically give you the royal run around. Your company has obviously understood the meaning of 'customer service' and as a result, has likely done very well for itself. This has been an awesome experience for me and you can count on me to spread the word about the quality of not only your product, but your customer service! Very impressive!
Well done and thank you!
Lorayne Rains
Hi Kevin,
I am emailing you to let you know that I recently had a rail installed the above address. I was very pleased with the workmanship and the service with your company. Also, I would like to mention the service person Jeremy did a great job. It was a pleasure dealing with him and his customer service skills were excellent.
I will recommend your company especially Jeremy to my family and friends.
Thanks once again,
Denis Ferland
Ryan,
I just wanted to let you know how things are going with Tim on the rail. He's great! Very accomodating and helpful with setting up times and working within our schedules, and getting it done very quickly. I totally thought I would be waiting a few weeks before getting the rail up, and it should be done by about Wednesday/Thursday. Excellent!
Tony Howes
Hi Kevin,
Congratulations to you & your staff at Home Rail for the Honorable Mention for the BBB Ethics Award.
Way to go!!
Sandi Christensen
Goodmen Roofing
I LOVE the new railing... looks wonderful. I have a bit more work to do on my end but I will attach a picture.
Many thanks to you and Jeremy for the fabulous service.
Mary
Hi Tyler,
Sorry I haven't had a chance to contact you earlier. But just want to say thank you for a wonderful job done on Monday. It looks great.
Thank you again for your fast and affordable service. I Will definitely recommend you in the future.
Sincerely,
Sherlini
Do you have the final invoice? By the way your crew was awesome. I would highly recommend them to anybody.
Chris Kolozetti
Vice President & COO
United Communities
Ryan,
The installer (Tim) did a wonderful job. He was very courteous , informative and quality of work was excellent.
Thanks,
Pat
Hi Kevin,
Just wanted to drop a note to say that the railing looks great and the install was excellent!
Thanks,
Les
Good Morning Kevin,
Our deck is completed and we're very happy with the work you folks did for us.
Firstly, I was most impressed with the way you treated Anita and myself at your office and the prompt emailing of the estimate. Max did a fine job of installing the vinyl and Rinchen could not possibly have done more to ensure the posts and railings were installed securely, straight and plumb! Both young men were a joy to have working on the deck. I can't compliment you enough for having two such fine employees who demonstrated their commitment to customer satisfaction.
Please advise the outstanding amount owing so I can finalize payment!
Cheers,
Jerry & Anita
Hey Kevin!!
I am just LOVING the final product!!!!! Shut those neighbors out once and for all! ha ha!
It just looks fantastic, and I can't tell you how much I appreciate all of the extra time and attention and help from you and your team. The whole experience from start to finish was just easy and everyone was a pleasure to deal with.
I will drop off final payment this afternoon if that is ok?
THANK YOU SO MUCH!!
Terri
The people were amazing to deal with (sales to installers) and final product [Aluminum Railing] was second to none.
Thank-you,
Darren
From: Grace Mckee Howell
Sent: Friday, April 20, 2007 6:58 AM
To: 'Kevin Fawcett'
Subject: RE: Home-Rail's Invoice for Cooper's Circle
Hi Kevin:
They did a great job – LOVE the railing and the colour. I am so glad we did the obscure glass it give us a lot of privacy.
I think there is one cap missing so next time one of the guys are down there can you please give to them and we can install.
Have a great day!
Grace Mckee Howell
Chief Estimator
Senior Home Planner
Mckee Homes Ltd.
Attn: Kevin Fawcett
My name is Tanis Sawyer, and I am in the process (through your company) of having a rail installed on my balcony. I was not told that it would take another two weeks, for the glass still needed to be ordered!
But that's not what this email is about. This is to thank you for sending me someone who is professional, polite, courteous, and focused on the task at hand. Max Kolomoets is definitely an asset to your company and portrays the kind of "professional" service that you should be proud of as a Partner of Home-Rail Ltd. I believe any client would feel comfortable with having him work on their home.
Thanks again,
Tanis Sawyer
Dear Sir / Madam.
This is to express our thanks for the excellent railing recently installed in our home. Having chosen your name randomly from the Yellow pages we were put at ease on our meeting Nicole. Her extremely pleasant and jovial attitude, added to her knowledge of your product is indeed an asset to the customer, and hence your Company.
Upon meeting and speaking with Corry we were impressed again with the happy attitude and his work ethics. Any questions were answered professionally and no mess was left. Corry spoke highly of your Company, and it would appear you pride yourselves in Employee and Customer satisfaction which can only lead to further success. We wish you all the best and will certainly be showing off the excellent results to neighbours.
Yours,
Dennis and Kathy Scorgie
1047 Hunterston Hill N.W.
Calgary T2k 4N9
(403) 295 2491
Dear Chris,
I can't believe how wonderful and speedy your service has been, not only [that] the product looks awesome. Corey the installer is a fantastic gentleman and very professional, he did a wonderful job.
I want to thank you and your company for job well done and I can't wait to see the final results as am sure its going to look great. I will send some pictures.
thank you,
Joseph Bahhadi
Thnx, it got worked out and the deck is looking great. Tim is awesome to work with and very friendly!
Way to go!!
Bob R
I have had everything completed and your guys have done great work. I would like the good commented too, don't want to be one of those people that only complain if something goes a little sideways. You've done a great job in keeping the customer happy and getting a great looking product installed! I can only assume this is how you would have dealt with any other customer, but it's nice to experience first hand. Very please with how this has all ended up.
Again thank you for the service.
KY
Estimating Manager
Lifestyle Homes
Thanks for the feedback Kevin. We again had 2 neighbors stop by admiring the deck especially the railings and the lights. One neighbor said he would like your contact info for the railings and the vinyl decking so I told him I would check with you first. Are you OK with me passing out your information for prospective customers?
Thanks again (we are the talk of the pathway behind our house!)
Thanks for the note Kevin. Paula and I are very happy with how the glass railings turned out and have had numerous comments from our neighbors about the vinyl decking. One neighbor thought it was real exposed concrete so thank you very much. We actually set up the patio last night and enjoyed sitting out on the deck listening to the frogs croaking.
All done in record time – well done job – very pleasant worker - Luca.
Thank you
Wendy
Good Installation support and color range.
Xavier
The glass was installed yesterday. It look good. Rinchen Sangpo did a great job.
Thanks – you do good work.
Alan
The deck looks great and the fellow who did the job was a hard and excellent worker. You are lucky to have him working with you.
Scott and Carole